Additional Info & FAQ
Here are info & FAQ that will likely answer any of your questions. If not, please fill in the contact for below and we will gladly answer.
How to measure for correct hat size & conversion hat size chart
URBRIMS uses centimeters cm measurements. Please measure your head in order to know the right hat for you. With a measuring tape, place over the ears and around the head & meet up at the center of forehead for your size.
note: You can round up maximum of 0.5 cm for a good fit however do not round down as it will always to be too snug. Request complimentary foam strip inserts, if your desired hat is 0.5-1cm larger that your measurement.
All shipping is free on earth with custom & brokerage fees included, whenever possible. We will advise you ahead of time, should custom & brokerage fees not be included & will be at buyers expense. Want your hat really quick $75 for expedited shipping at the time of check out, we will do get it out asap.
Once an order has been issued, a confirmation email will be sent indicating it is being processed. Shipment will be made within 24hours and at that time the payment will be processed.
Returns & Exchanges – Easy as 1, 2, 3. 100% satisfaction on unworn hats.
If you are not 100% satisfied with your URBRIMS, we want to make it right by full money back or exchange. It is strongly suggested that you contact us to see if the issue can be quickly resolved. Please follow the steps to ensure your return will be handled quick and accurately:
Step 1, Repack the item back into the shipping box with all the tissue, tape it up really, really well.
Step 2, Remove all the old exterior box labels, then adhere the supplied, prepaid return sticker onto the top of the box.
Step 3, Call the number on the stick for courier pick up or where to drop off the box.
Returns will be credited asap in the original form of payment for the amount paid. Returns with Gift Receipt will be issued a gift card.
How are hats shipped?
URBRIMS are shipped in a box that has been factory stress tested for 200lb. We know URBRIMS wearer number one concern is that their hat is ready to wear.
Hat is too large
Complimentary foam inserts can be requested when a hat is just a bit too large, under 1cm, otherwise the hat is simply too big. An insert is placed first at the back between the lining and band. Try it on & if still a bit too small add a second piece of foam insert at the front, between the lining and band.
Hat is too small
Unfortunately when a hat is too small stretching may distort the hat & disrupt the outer band & embellishments. The worst that can happen is the hat will tear. Let us know what we can suggest in the situation or we can refund or exchange.
What is the hat stretcher or hat retainer for?
All URBRIMS felt hats are shipped to their owners with a hat retainer. The retainer is often called a hat stretcher however, it simply functions to retain the hat shape especially if any humidity or temperature changes occur as the hat is organic.
Gift wrapping is complimentary at no charge. Please see the choice of gift wrapping you would like and include what you would like written on a note. If the hat is from you to you, gift wrapping can be request.
-If damp from rain or snow, simply ensure its correct shape & in a dry, cool place, set your hat upside down to air dry.
-Use a soft brush to gently remove any dust.
-A lightly, dampened cloth with water only, can be used for spot cleaning, when necessary.
Keep your URBRIMS from getting too wet as it will likely cause damages to the hat, ribbons, lining & embellishments.
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